FAQs
Your questions, answered — because shopping with confidence matters.
Simply browse our wide range of products — from electronics and home & kitchen essentials to fashion, beauty, auto accessories, and hobbies. Add items to your cart, proceed to checkout, provide your delivery details, and choose a payment method. That's it! Your order will be confirmed instantly.
Delivery typically takes 3 to 7 business days, depending on your location. We deliver to all 64 districts across Bangladesh — from major cities to remote areas — with trusted logistics partners to ensure your order arrives safely and on time.
Yes, we want you to be completely satisfied. If you receive a damaged, defective, or incorrect item, you can request a return or exchange within 7 days of delivery. Please check our Return Policy for category-specific guidelines (some products like personal care items may have different terms).
It's easy! Just click on "Become a Vendor" and fill out the application form. Whether you sell electronics, fashion, home goods, beauty products, or accessories, our team will guide you through onboarding, product listing, and setting up your store. Start reaching thousands of customers across Bangladesh today!
If you have any concerns — whether it's a delayed delivery, wrong product, or payment issue — our customer support team is here to help. You can reach us via direct Phone Call, Mail or directly via whatsapp live chat.
Ordering & Payment
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
After sales
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Refund
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
